Cancellation or change of order (addition or removal of products) is accepted only as long as it has not yet been executed (ie no shipping note or receipt has been issued which is also sent electronically) and has not been delivered to the transport company.
You have the opportunity to be informed about the progress of your order, either by sending an e-mail (e-mail) if you have not received the automatic notification from the transport company, or by phone. Otherwise you can visit your account and click "Order Progress" and find out what stage your order is at.
In this case you can cancel your order in the following ways:
- or by phone at +30 21 0609 5878 (Monday - Friday 09: 00-17: 00) where one of our partners will undertake the cancellation of your order
After the cancellation of the order, the refund is made in the same way that the charge was selected by the customer within 48 hours.
The Customer will be charged the administrative costs of the canceled confirmed and sent orders.
If your order has already been shipped and you have received your document electronically, you can still cancel your order with the above procedure but you will be charged with shipping and return costs even if you offer Free Shipping.
In this case, the order must first be returned to us and after the necessary documents are issued, the corresponding amount will be refunded within 48 hours.
The company is not responsible for any delays by the transport company and can not be held responsible for such a reason, especially for reasons of force majeure such as curfews, strikes, natural disasters, pandemics, etc.
For any information we are at your disposal!